At Beachtree, we are committed to providing our customers with the best online shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a clear and transparent return and refund within 30 days after purchase. Please read through the following details carefully.
1. Eligibility for Returns
You are entitled to return goods purchased from Beachtreein the following situations:
- Damaged or Defective Goods: If the product is faulty, damaged, or defective upon arrival, you may return it for full evaluation. Please notify us immediately upon receiving your order.
- Incorrect Orders: If we have sent you the wrong product, you are entitled to return it. Please notify us immediately upon receiving the incorrect product.
2. Conditions for Return
- Products must be in resalable condition, unused, and in their original packaging.
- All tags, labels, and seals must remain intact.
- A valid proof of purchase (order confirmation or receipt) must be provided.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@beachtree.co.za or call us at +27 688 44 6081 to inform us of your intention to return the product.
- Provide Details: Include your order number, the product(s) you wish to return and the reason for return.
- Return Authorization: We will provide you with return instructions and, if necessary, a return authorization number.
- Return the Product: Pack the product securely and send it to the return address we provide. You are responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling the order.
4. Refunds
Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued using the same payment method you used for the original purchase unless otherwise agreed.
- Full Refund: If the product is faulty, damaged, or we sent the wrong item, you will receive a full refund.
5. Exclusions
- Personalized Products: Products that have been customized or personalized cannot be returned unless faulty or defective.
- Perishable Goods: Products such as food, flowers, and other perishable items are non-returnable.
- Personal Care Products: Goods such as beauty products are non-returnable.
- Sale or Clearance Items: These items may not be eligible for return or refund unless they are defective or damaged.
6. Non-Refundable Costs
Please note that the following costs are non-refundable:
- Shipping and handling fees for the original order.
- Return shipping costs, unless the product is defective or incorrect.